The etymology of the word "serve" means, to "render habitual obedience to from one's own free will"; "owe allegiance to"; "minister, give aid, give help"; and "to perform one's obligations and responsibilities to someone with great devotion".
Rob views himself as a true servant to the needs, best interests and welfare of his buyers and sellers. He feels and acts with great responsibility and obligation to do what's best for his clients. In today's culture, being "obedient to another's will" isn't very popular. However Rob takes seriously his obligation to "obey" all legal instructions, desires, and preferences of his peeps.
This duty of loyalty is one of the most fundamental duties owed by an agent to his client. It obligates a real estate sales person to act solely in the best interests of his buyers and sellers at all times to the exclusion of all other interests. Rob makes it his singular goal to be loyal and faithful to these duties and to do everything in his power to ensure his client's real estate desires are fulfilled.
What exactly does serving another's best interests actually mean? You can depend on Rob to use his experience, know-how and investigative powers to uncover and disclose to his buyer clients any facts affecting the value of the property. Rob reveals all relevant and material information he knows and learns about the property and area that can and should have an impact, whether good or bad, on his buyers' ability to make informed decisions. Rob is diligent and has enough construction knowledge to uncover patent (noticeable) deficiencies, and will also investigate potential latent (hidden) defects in a property.
Furthermore, Rob will talk with the listing agent to try to determine the seller's flexibility, any facts relating to the urgency of the owner’s need to sell, whether other Offers or counteroffers have been made, and key revelations that could point to the seller's willingness to accept a lower Offer. Rob will also provide a full list of comparable sales from the area, along with his value-range opinion for the property. Obtaining the lowest price and most advantageous terms for the buyer is Rob's mission.
When working for sellers, Rob switches hats, sometimes literally , and has conversations with buyer agents to determine if their buyers have the financial wherewithal to complete the deal, and always pushes for a higher price when negotiations are in play. Rob discloses to his sellers all information he discovers from the buyer’s agent about the buyer, especially if it advantages the seller’s ability to obtain the highest price and best terms in the sale of his or her property. Striving for the best price and most agreeable terms for the seller are where Rob focuses his efforts.
An agent is obligated to safeguard his principal’s confidence and secrets. Rob keeps confidential any information that might weaken his clients' bargaining position if they were revealed. This duty of confidentiality to sellers means Rob refuses to disclose to the buyer's agent his seller's motivation for selling that could erode the seller's bargaining position. Conversely, when representing a buyer, Rob does not disclose to a seller the buyer's motivation, that if known, could jeopordize negotiating for a lower price.
Bottom line: Rob's skill, expertise, attention to detail, devotion to client representation, and passion in real estate matters are used to the fullest to benefit, enhance and protect his buyers' and sellers' vested interests throughout the entire home buying and selling process.
